Refund policy

We accept change-of-mind returns requested within 30 days of delivery.

To be eligible, items must be unworn, unused, unwashed, with tags attached and in their original packaging. Proof of purchase is required. Sale items and gift cards cannot be returned for change of mind.

To request a return, email fromthedust.co@outlook.com. Please do not send an item back before receiving return instructions. Return postage is the customer’s responsibility unless the item is faulty, damaged or incorrect.

Faults and order issues

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged or incorrect so we can make it right. Nothing in this policy limits your rights under the Australian Consumer Law.

Exchanges

The quickest way to exchange an item is to return the original item once approved and place a new order for the replacement.

Refunds

Once your return is received and inspected, we will let you know whether the refund is approved. Approved refunds are returned to the original payment method. Please allow up to 10 business days for your bank or card provider to process the refund after approval.

Questions? Email fromthedust.co@outlook.com.